Privacy Policy

1. Introduction

Zhagara Mangai ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website at zhagaramangai.com and related services. By using our site, you agree to this policy.

2. Information We Collect

We may collect the following types of information:

• Contact details: Name, email address, phone number, and shipping address when you place an order or contact us.
• Order information: Products purchased, payment method, and transaction details.
• Payment data: Payments are processed securely by Razorpay. We do not store your full card or UPI credentials on our servers. Razorpay's use of your data is governed by their privacy policy.
• Usage data: IP address, browser type, device information, and pages visited to improve our website and services.
• Communications: Copies of enquiries, feedback, or support requests you send us.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order updates.
• Communicate with you about products, delivery, and customer support.
• Improve our website, products, and user experience.
• Comply with applicable laws and protect our rights.
• Send promotional or informational emails only if you have opted in (you may unsubscribe at any time).

4. Sharing of Information

We do not sell your personal information. We may share your data with:

• Razorpay: Our payment gateway partner, for processing payments. Razorpay is PCI-DSS compliant and handles payment data in accordance with their privacy policy.
• Logistics partners: To deliver your orders (name, phone, address).
• Legal authorities: When required by law or to protect our rights and safety.

5. Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment transactions are secured through Razorpay's secure infrastructure. No sensitive card data is stored on our servers.

6. Your Rights

You may request access to, correction of, or deletion of your personal data held by us, subject to applicable law. To do so, contact us at gd23071992@gmail.com or +91-9500125238.

7. Cookies and Tracking

We may use cookies and similar technologies to improve site functionality and analyse usage. You can adjust your browser settings to limit or block cookies if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

For any privacy-related questions or requests, contact us at:

Zagara Mangai
No.25, Ground Floor, Mariamman Koil Street, VOC Nagar, Muthialpet, Puducherry - 605003
Email: gd23071992@gmail.com
Phone: +91-9500125238